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~language:"ces"
~language:"eng"
~language:"fin"
~language:"hun"
~language:"lav"
~language:"zho"
~person:"Gremler, Dwayne D."
~subject:"Hairdressing industry"
~subject:"Journal"
~subject:"co-word analysis"
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Hairdressing industry
Journal
co-word analysis
Dienstleistung
9
Dienstleistungsmarketing
5
Marketing
5
Services marketing
5
Beziehungsmarketing
4
Relationship marketing
4
Services
4
Bibliometrics
2
Bibliometrie
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1985-2008
1
Competitive advantage
1
Customer satisfaction
1
Dienstleistungsberufe
1
Dienstleistungsqualität
1
Emotion
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Epistemology
1
Erkenntnistheorie
1
Fachzeitschrift
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Friseurhandwerk
1
Garantie
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Journal of Service Research
1
Kundenzufriedenheit
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Occupational qualification
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Ontologie
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Ontology
1
Qualifikation
1
Service quality
1
Service workers
1
Theorie
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Theory
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Warranty
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Wettbewerbsvorteil
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thematic evolution
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Gremler, Dwayne D.
Birgelen, Marcel van
1
Carvalho, José Mexia Crespo de
1
Chai, Kah-Hin
1
Delcourt, Cécile
1
Donthu, Naveen
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Htaw Thiri Tun, May
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Kumar, Satish
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Lee, Sang M.
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Liljander, Veronica
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Pattnaik, Debidutta
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Rha, Jin Sung
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Riel, Allard C. R. van
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Santos António, Nelson J. dos
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Silva, Sergio Vinhas da
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Strandvik, Tore
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Journal of service management
1
Journal of service research
1
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ECONIS (ZBW)
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Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
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2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
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