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~language:"ces"
~language:"eng"
~language:"fin"
~language:"hun"
~language:"lav"
~language:"zho"
~person:"Gremler, Dwayne D."
~subject:"Journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistung
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Dienstleistungsmarketing
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Services marketing
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1985-2008
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Journal of Service Research
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Gremler, Dwayne D.
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Journal of service management
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ECONIS (ZBW)
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Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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