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~language:"eng"
~language:"hun"
~language:"por"
~language:"zho"
~person:"Zeithaml, Valarie A."
~subject:"Selling"
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Selling
Dienstleistung
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Dienstleistungsmarketing
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Services
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Kundendienst
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Product quality
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Qualitätskontrolle
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Buffering
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Cost-effectiveness
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Forschung
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Zeithaml, Valarie A.
Adhikari, Atanu
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Ardyan, Elia
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Berry, Leonard L.
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Blumberg, Donald F.
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Farida, Naili
1
Haumann, Till
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Kolberg, Anika
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Mikolon, Sven
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Parasuraman, A.
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Sinha, Rajesh Kumar
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Stauss, Bernd
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Udayana, Ida Bagus Nyoman
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ECONIS (ZBW)
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
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