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~language:"eng"
~person:"Baloglu, Seyhmus"
~person:"Park, Jungkun"
~source:"econis"
~subject:"Arbeitszufriedenheit"
~subject:"Consumer behaviour"
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Arbeitszufriedenheit
Consumer behaviour
Emotion
10
Job satisfaction
6
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4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Beziehungsmarketing
3
Relationship marketing
3
Salespeople
3
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3
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Brand management
2
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Employee retention
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Markenführung
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AI
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Aesthetics
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Bibliometrics
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Chatbot personality
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Classical and expressive aesthetic perception
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Baloglu, Seyhmus
Park, Jungkun
Septianto, Felix
29
Han, Heesup
21
Bagozzi, Richard P.
20
Kemp, Elyria
13
Mattila, Anna S.
13
Loureiro, Sandra Maria Correia
12
Pham, Michel T.
12
Phau, Ian
12
Sarkar, Abhigyan
12
Siddiqui, Danish Ahmed
11
Hur, Won-Moo
10
Prayag, Girish
10
Williams, Patti
10
Prashar, Sanjeev
9
Antonetti, Paolo
8
Grappi, Silvia
8
Hanks, Lydia
8
Jang, Soocheong
8
Kidwell, Blair
8
McGraw, A. Peter
8
Miao, Li
8
Moon, Tae Won
8
Ahn, Jiseon
7
Espinoza Petersen, Francine
7
Garg, Nitika
7
Junaid, Muhammad
7
Ladhari, Riadh
7
MacInnis, Deborah J.
7
Qu, Hailin
7
Ribeiro, Manuel Alector
7
Sar, Sela
7
Vandenberghe, Christian
7
Wen, Taylor Jing
7
Woosnam, Kyle Maurice
7
Yin, Dezhi
7
Zhang, Han
7
Andrade, Eduardo B.
6
Bui, M̃y
6
Chua, Bee-Lia
6
Duhachek, Adam
6
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Journal of business research : JBR
2
Journal of financial services marketing : JFSM
1
Journal of hospitality marketing & management
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
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1
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
2
Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus
;
Busser, James
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
Saved in:
3
A model of memorable tourism experience : the effects on satisfaction, affective commitment, and storytelling
Zhong, Yun Ying
;
Busser, James
;
Baloglu, Seyhmus
- In:
Tourism analysis : an interdisciplinary tourism & …
22
(
2017
)
2
,
pp. 201-217
Persistent link: https://www.econbiz.de/10011717959
Saved in:
4
The role of emotions on frontline employee turnover intentions
Cho, Yoon-Na
;
Rutherford, Brian N.
;
Friend, Scott B.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
1
,
pp. 57-68
Persistent link: https://www.econbiz.de/10011654472
Saved in:
5
Management of frontline finanical sales personnel
Oh, Joon-Hee
;
Park, Jungkun
;
Rutherford, Brain N.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 208-220
Persistent link: https://www.econbiz.de/10010497757
Saved in:
6
Emotional labor's impact in a retail environment
Cho, Yoon-na
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
66
(
2013
)
11
,
pp. 2338-2345
Persistent link: https://www.econbiz.de/10009788988
Saved in:
7
The impact of emotional labor in a retail environment
Cho, Yoon-na
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 670-677
Persistent link: https://www.econbiz.de/10009734832
Saved in:
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