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~language:"eng"
~person:"Becker, Laura"
~person:"Chen, Kuan-Ying"
~person:"Hancer, Murat"
~subject:"Customer satisfaction"
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Becker, Laura
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The journal of services marketing
2
International journal of hospitality & tourism administration
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ECONIS (ZBW)
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An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
2
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
Saved in:
3
Employee empowerment and customer orientation : effects on workers' attitudes in restaurant organizations
Gazzoli, Gabriel
;
Hancer, Murat
;
Park, Yumi
- In:
International journal of hospitality & tourism …
13
(
2012
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10009512705
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