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~language:"eng"
~person:"Becker, Laura"
~person:"Hancer, Murat"
~subject:"Collectivism"
~subject:"Customer satisfaction"
~subject:"Entitlement norms"
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Becker, Laura
Hancer, Murat
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International journal of hospitality & tourism administration
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Reducing hotel employee turnover intention by promoting pride in job and meaning of work : A cross-cultural perspective
Le, Linh Ha
;
Hancer, Murat
;
Chaulagain, Suja
;
Pham Phuong
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014282501
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2
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
3
Employee empowerment and customer orientation : effects on workers' attitudes in restaurant organizations
Gazzoli, Gabriel
;
Hancer, Murat
;
Park, Yumi
- In:
International journal of hospitality & tourism …
13
(
2012
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10009512705
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