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~language:"eng"
~person:"Berry, Leonard L."
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Bibliographie"
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Berry, Leonard L.
Smith, Alan D.
36
Madura, Jeff
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18
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Lee, Seoki
17
Parnell, John A.
17
Cheng, T. C. E.
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When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Saved in:
2
Management
lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L.
;
Seltman, Kent D.
-
2008
Persistent link: https://www.econbiz.de/10004911909
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