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~language:"eng"
~person:"Collier, Joel E."
~subject:"Consumer behaviour"
~subject:"Salespeople"
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Consumer behaviour
Salespeople
Customer satisfaction
6
Customer service
6
Kundenservice
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Relationship marketing
5
Customer delight
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Dienstleistungssektor
2
Emotion
2
Service industry
2
Adaptability
1
Arbeitspsychologie
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Beschwerdemanagement
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Broaden-and-build theory
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Complaint management
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Customer waiting
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Dienstleistung
1
Effort
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Einzelhandel
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Empathy
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Event marketing
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Event-Marketing
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Feedback
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Frontline employees
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Idiosyncratic service experience
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Leistungsmotivation
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Organizational psychology
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Personality psychology
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Persönlichkeitspsychologie
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Psychological capital
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Retail trade
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Role conflict
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SEM
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Collier, Joel E.
Gustafsson, Anders
9
Miao, Li
7
Barnes, Donald C.
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Gierl, Heribert
4
Jerath, Kinshuk
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Seger-Guttmann, Tali
4
Sirianni, Nancy J.
4
Wang, Chen-Ya
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bolton, Ruth N.
3
Brady, Michael K.
3
Chaker, Nawar N.
3
Ferraro, Carla
3
Groth, Markus
3
Guchait, Priyanko
3
Hellström, Daniel
3
Huang, Zhuowei
3
Inderst, Roman
3
Larivière, Bart
3
Li, Yi
3
Lunardo, Renaud
3
Mengüç, Bülent
3
Mortimer, Gary
3
Paswan, Audhesh
3
Prentice, Catherine
3
Román, Sergio
3
Rui, Huaxia
3
Sands, Sean
3
Schramm-Klein, Hanna
3
Sharma, Piyush
3
Sousa, Rui
3
Steinmann, Sascha
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European journal of marketing
1
Journal of business research : JBR
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
3
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
4
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
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