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~language:"eng"
~person:"Dagger, Tracey S."
~person:"Gruber, Thorsten"
~person:"Netessine, Serguei"
~subject:"Credibility"
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Search: subject_exact:"Technischer Kundendienst"
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I want to believe they really care : how complaining customers want to be treated by frontline employees
Gruber, Thorsten
- In:
Journal of service management
22
(
2011
)
1
,
pp. 85-110
Persistent link: https://www.econbiz.de/10009010793
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