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~language:"eng"
~person:"Gremler, Dwayne D."
~person:"Oiry, Ewan"
~subject:"Qualifikation"
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Qualifikation
Customer service
7
Kundenservice
7
Emotion
4
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Relationship marketing
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Service quality
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Arbeitsverhalten
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Competence
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Intelligence
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Intelligenz
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Kompetenz
2
Occupational qualification
2
Work behaviour
2
service encounter
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Arbeitskräfte
1
Arbeitspsychologie
1
Cognition
1
Cognitive appraisal theory
1
Consumer behaviour
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Customer to customer influence
1
Descriptive norm
1
Einzelhandel
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Emotionally charged service encounters
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Employee emotional competence
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Employee technical competence
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England (Nord)
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Ethnologie
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Ethnology
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Human resource development
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Identification
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Injunctive norm
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Kognition
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Gremler, Dwayne D.
Oiry, Ewan
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Brownlee, Amy L.
1
Brynjolfsson, Erik
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
Grugulis, Irena
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Krishnan, M. S.
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Li, Danielle
1
Lucas, Robert W.
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Mithas, Sunil
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Motowidlo, Stephan J.
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Nguyen, Nha
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Ramsubbu, Narayan
1
Raymond, Lindsey R.
1
Riel, Allard C. R. van
1
Schmit, Mark J.
1
Stokes, Peter
1
Van Der Wagen, Lynn
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Van der Wagen, Lynn.
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EuroMed journal of business
1
Journal of service management
1
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ECONIS (ZBW)
2
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An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
2
An evaluation of the use of competencies in human resource development : a historical and contemporary recontextualisation
Stokes, Peter
;
Oiry, Ewan
- In:
EuroMed journal of business
7
(
2012
)
1
,
pp. 4-23
Persistent link: https://www.econbiz.de/10009564333
Saved in:
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