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~language:"eng"
~person:"Miao, Li"
~person:"Tam, Jackie L. M."
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Customer service
11
Kundenservice
11
Dienstleistungsqualität
9
Konsumentenverhalten
9
Kundenzufriedenheit
9
Service quality
9
Cross-cultural management
4
Emotion
4
Gastgewerbe
4
Hospitality industry
4
Interkulturelles Management
4
Beziehungsmarketing
3
Relationship marketing
3
Beschwerdemanagement
2
Complaint management
2
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2
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2
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2
Kulturelle Identität
2
Service encounters
2
Social behaviour
2
Soziales Verhalten
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Arbeitszufriedenheit
1
Bewertung
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Communication
1
Communication accommodation
1
Consumer envy
1
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Cross-cultural relations
1
Customer attributions
1
Dienstleistung
1
Dienstleistungsmanagement
1
Dienstleistungssektor
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1
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Miao, Li
Tam, Jackie L. M.
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
Sharma, Piyush
7
Barnes, Donald C.
6
Collier, Joel E.
6
McColl-Kennedy, Janet R.
6
Shin, Hyunju
6
Sirianni, Nancy J.
6
Gruber, Thorsten
5
Kumar, Anuj
5
Larivière, Bart
5
Medler-Liraz, Hana
5
Söderlund, Magnus
5
Voorhees, Clay M.
5
Walsh, Gianfranco
5
Baker, Melissa A.
4
Beatty, Sharon E.
4
Brady, Michael K.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Georgiev, Marin
4
Gierl, Heribert
4
Gremler, Dwayne D.
4
Groth, Markus
4
Holmqvist, Jonas
4
Jerath, Kinshuk
4
MacQuilken, Lisa
4
Netessine, Serguei
4
Paswan, Audhesh
4
Seger-Guttmann, Tali
4
Terziev, Venelin
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Witell, Lars
4
Albrecht, Arne Keno
3
Alkire, Linda
3
Bambauer, Silke
3
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International journal of hospitality management
3
The journal of services marketing
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of service research : JSR
1
Services marketing quarterly
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ECONIS (ZBW)
11
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1
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
4
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
5
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
6
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
7
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
8
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
9
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
10
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
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