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~language:"eng"
~person:"Moutinho, Luiz"
~person:"Ng, Irene"
~person:"Puffer, Sheila"
~subject:"Service quality"
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Service quality
Dienstleistungsqualität
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Moutinho, Luiz
Ng, Irene
Puffer, Sheila
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European management journal
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ECONIS (ZBW)
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The co-production of equipment-based services : an international approach
Guo, Lei
;
Ng, Irene
- In:
European management journal
29
(
2011
)
1
,
pp. 43-50
Persistent link: https://www.econbiz.de/10008858270
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2
Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science : evidence from the defence industry
Ng, Irene
;
Maull, Roger
;
Yip, Nick
- In:
European management journal
27
(
2009
)
6
,
pp. 377-387
Persistent link: https://www.econbiz.de/10003902176
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