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~language:"eng"
~person:"Park, Jungkun"
~subject:"Arbeitszufriedenheit"
~subject:"Markenführung"
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Arbeitszufriedenheit
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Emotion
7
Job satisfaction
4
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3
Salespeople
3
Service quality
3
Verkaufspersonal
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Classical and expressive aesthetic perception
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Color
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Customer perception of employees' emotional labor
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Customer satisfaction
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Customer service
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Dienstleistungssektor
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Emotional exhaustion
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Emotional labor
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Park, Jungkun
Sarkar, Abhigyan
9
Bagozzi, Richard P.
8
Vandenberghe, Christian
7
Hur, Won-Moo
6
Hussain, Khalid
6
Junaid, Muhammad
6
Karatepe, Osman M.
6
Loureiro, Sandra Maria Correia
6
Siddiqui, Danish Ahmed
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Hou, Fujun
5
Moon, Tae Won
5
Sarkar, Juhi Gahlot
5
Ahuvia, Aaron
4
Alfes, Kerstin
4
Back, Ki-Joon
4
Bailey, Catherine
4
Fetscherin, Marc
4
Garg, Ruchi
4
Guy, Mary E.
4
Hur, Won-moo
4
Kemp, Elyria
4
Kim, Peter Beomcheol
4
Moussa, Salim
4
Phau, Ian
4
Qu, Hailin
4
Singh, Prakash
4
Wang, Yao-Chin
4
Xu, Shi
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Ahn, Jiseon
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Ashkanasy, Neal M.
3
Batra, Rajeev
3
Biswas, Soumendu
3
Cain, Lisa
3
Diefendorff, James M.
3
Fu, Na
3
Grappi, Silvia
3
Hu, Xiaoxiao
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Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
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ECONIS (ZBW)
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1
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
2
The effect of interior color on customers' aesthetic perception, emotion, and behavior in the luxury service
Kim, Dongyoup
;
Hyun, Hyowon
;
Park, Jungkun
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305875
Saved in:
3
The role of emotions on frontline employee turnover intentions
Cho, Yoon-Na
;
Rutherford, Brian N.
;
Friend, Scott B.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
1
,
pp. 57-68
Persistent link: https://www.econbiz.de/10011654472
Saved in:
4
Management of frontline finanical sales personnel
Oh, Joon-Hee
;
Park, Jungkun
;
Rutherford, Brain N.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 208-220
Persistent link: https://www.econbiz.de/10010497757
Saved in:
5
Emotional labor's impact in a retail environment
Cho, Yoon-na
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
66
(
2013
)
11
,
pp. 2338-2345
Persistent link: https://www.econbiz.de/10009788988
Saved in:
6
The impact of emotional labor in a retail environment
Cho, Yoon-na
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 670-677
Persistent link: https://www.econbiz.de/10009734832
Saved in:
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