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~language:"eng"
~person:"Puolakka, Tiina"
~subject:"Business process management"
~subject:"Theory"
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Puolakka, Tiina
Baglieri, Enzo
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International journal of services and operations management
1
International journal of services and operations management : IJSOM
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ECONIS (ZBW)
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Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina
;
Pekkanen, Petra
;
Pirttilä, Timo
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
Saved in:
2
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
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