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~language:"eng"
~person:"Singh, Siddharth S."
~subject:"Kraftfahrzeughandel"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Kraftfahrzeughandel
Service quality
Automotive services industry
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Consumer behaviour
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Singh, Siddharth S.
Andronikidis, Andreas
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Bellou, Victoria
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Parameshwaran, R.
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Journal of service research : JSR
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Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
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