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~language:"eng"
~person:"Wieseke, Jan"
~subject:"Germany"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Germany
Unternehmenskultur
Beziehungsmarketing
20
Relationship marketing
20
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
3
Employee retention
3
Mitarbeiterbindung
3
Reisevermittler
3
Travel agency
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
Arbeitszufriedenheit
2
B-to-B-Marketing
2
Business-to-business marketing
2
Corporate culture
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Erfolgsfaktor
2
Firm performance
2
Job satisfaction
2
Sales performance
2
Service industry
2
Services marketing
2
Success factor
2
Unternehmenserfolg
2
customer loyalty
2
Activation theory
1
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Graue Literatur
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German
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Wieseke, Jan
Homburg, Christian
9
Hilbert, Andreas
4
Wangenheim, Florian von
4
Bayón, Tomás
3
Fürst, Andreas
3
Gerpott, Torsten J.
3
Rahimi, Roya
3
Spiller, Achim
3
Abdelmoety, Ziad Hassan
2
Aboul-Dahab, Sameh
2
Agag, Gomaa
2
Christ, Oliver
2
Danik, Lidia
2
Dick, Rolf van
2
Fombelle, Paul W.
2
Horn, Carmen
2
Hoyer, Wayne D.
2
Iglesias, Oriol
2
Iskhakova, Lilia
2
Ivanova-Gongne, Maria
2
Jiang, Yangyang
2
Klarmann, Martin
2
Koschate, Nicole
2
Madhani, Pankaj M.
2
Müller, Michael
2
Nijssen, E. J.
2
Paulssen, Marcel
2
Piller, Frank T.
2
Schmode, Sophie
2
Schneider, Sandra
2
Schramm-Klein, Hanna
2
Schulze, Birgit
2
Schönbrunn, Karoline
2
Stock-Homburg, Ruth
2
Trim, Peter R. J.
2
Ullrich, Johannes
2
Walsh, Gianfranco
2
Wocken, Christian
2
Abdul-Halim Bin Abdul-Majid
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Journal of marketing
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Source
All
ECONIS (ZBW)
5
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1
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
2
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
3
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
4
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
5
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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