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~language:"eng"
~subject:"Business process management"
~subject:"Theory"
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Business process management
Theory
Service management
907
Dienstleistungsmanagement
874
Dienstleistungsqualität
219
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219
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183
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175
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138
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service management
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Baglieri, Enzo
4
Bruhn, Manfred
2
Diao, Yixin
2
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2
Fitzsimmons, James A.
2
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2
Harvey, Jean
2
Iden, Jon
2
Johnston, Robert
2
Karmarkar, Uday
2
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2
Pirttilä, Timo
2
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2
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So, Kut C.
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Thomas, Mike L.
2
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2
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1
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1
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1
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1
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1
Bachrach, Daniel G.
1
Balazin, Nenad
1
Balderjahn, Ingo
1
Balint, Bryon
1
Barile, Sergio
1
Baron, Opher
1
Batt, Robert J.
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Bendoly, Elliot
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International journal of services and operations management
4
Handbook of service science ; [Vol. 1]
3
Manufacturing & service operations management : M & SOM
3
Advances in logistics, operations, and management science (ALOMS) book series
2
European journal of operational research : EJOR
2
Europäische Hochschulschriften / 5
2
Information systems management
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of quality and service sciences
2
Journal of service management
2
Journal of service research : JSR
2
Managing consumer services : factory or theater?
2
Operations management ; Vol. 1
2
Premier reference source
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
A handbook of management theories and models for office environments and services
1
AMS review : official publication of the Academy of Marketing Science
1
Advances in services marketing
1
Business horizons
1
Computational & mathematical organization theory
1
Decision
1
Decision support systems : DSS ; the international journal
1
Discussion paper / Center for Economic Research, Tilburg University
1
Equilibrium, markets and dynamics : essays in honour of Claus Weddepohl ; with 6 tables
1
Faculty & research / Insead : working paper series
1
Information systems and e-business management : ISeB
1
Innovations in services marketing and management : strategies for emerging economies
1
International journal of business innovation and research
1
International journal of contemporary hospitality management
1
International journal of information technology and management : IJITM
1
International journal of product development : IJPD
1
International journal of production research
1
International journal of productivity and quality management : IJPQM
1
International journal of services and operations management : IJSOM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Journal of industrial engineering and management : JIEM
1
Journal of operations management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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ECONIS (ZBW)
97
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21
Matching as service provision of sharing economy platforms : an information processing perspective
Rong, Ke
;
Sun, Hui
;
Li, Dun
;
Zhou, Di
- In:
Technological forecasting & social change : an …
171
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012807262
Saved in:
22
Process frameworks in services offshoring : implementation thoroughness, task complexity, and performance improvement
Balint, Bryon
- In:
International journal of information systems in the …
7
(
2015
)
4
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011336540
Saved in:
23
Strategising IT service management through ITIL implementation : model and empirical test
Eikebrokk, Tom R.
;
Iden, Jon
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 238-265
Persistent link: https://www.econbiz.de/10011723559
Saved in:
24
Essays on service management : from customer attitude to company profit ; sustainability and insurance ; customer information disclosure ; linking employer branding and service bra...
Bodderas, Mareike
-
2011
Persistent link: https://www.econbiz.de/10008938612
Saved in:
25
Impact of an "online-to-store" channel on demand allocation, pricing and profitability
Cao, James
;
So, Kut C.
;
Yin, Shuya
- In:
European journal of operational research : EJOR
248
(
2016
)
1
,
pp. 234-245
Persistent link: https://www.econbiz.de/10011434794
Saved in:
26
Healthcare operations management : a structured literature review
Jha, R. K.
;
Sahay, B. S.
;
Charan, P.
- In:
Decision
43
(
2016
)
3
,
pp. 259-279
Persistent link: https://www.econbiz.de/10011621799
Saved in:
27
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
28
Enabling a culture for IT services : the role of the IT infrastructure library
Eikebrokk, Tom Roar
;
Iden, Jon
- In:
International journal of information technology and …
15
(
2016
)
1
,
pp. 14-40
Persistent link: https://www.econbiz.de/10011713520
Saved in:
29
Offering a downgraded service to enhance profit?
Li, Shaorui
;
Chen, Jing
;
Chen, Bintong
- In:
Journal of the Operational Research Society : OR
67
(
2016
)
2
,
pp. 302-311
Persistent link: https://www.econbiz.de/10011516503
Saved in:
30
Editorial for journal of operations management special issue on "professional service operations management (PSOM)"
Harvey, Jean
;
Heineke, Janelle
;
Lewis, Michael
- In:
Journal of operations management
42/43
(
2016
),
pp. 4-8
Persistent link: https://www.econbiz.de/10011492287
Saved in:
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