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Quality management in the 21st century : implementing successful change
Oakland, John S.
;
Tanner, Steve J.
- In:
The principles and practice of change
,
(pp. 124-146)
.
2009
Persistent link: https://www.econbiz.de/10003823433
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Assessing business excellence : a guide to business excellence and self-assessment
Porter, Leslie J.
;
Tanner, Steve J.
-
2004
-
2. ed.
Persistent link: https://www.econbiz.de/10004792041
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