Al‐Rawahi, Abdullah M.S.; Bashir, Hamdi A. - In: The TQM Journal 23 (2011) 6, pp. 673-687
required for this study were collected from 42 ISO 9001:2000‐certified organizations of different size and sector type in the …, the perceived benefits, and the shortcomings differ significantly according to organization size or sector type. Practical … implications – The main outcome of this study is that the issue of organization size or sector type should not be a factor for an …