Feng, Qi; Jiang, Zhi-bin; LIU, Jue; Shanthikumar, J. George - 2023
We develop the operational data analytics (ODA) framework for the classical service design problem of G/G/c/k systems. The customer arrival rate is unknown and only limited arrival data are available. The data-integration model, specifying the mapping from the arrival data to the service rate,...