Figini, Paolo; Leoni, Veronica; Vici, Laura - In: Journal of economic behavior & organization 224 (2024), pp. 771-784
This study examines how unexpected exogenous events, labelled as suprises, affect the utility of experience goods reported in online rating systems. Using over 300,000 reviews of accommodation services listed on Booking.com, the research investigates whether online ratings capture the impact of...