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Bank, kund och samhälle i globaliseringens tid : en antologi tillägnad Goran Collert
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Nöjd och trogen kund? : konsumenters lojalitet mot dagligvarubutiker
Holmberg, Ulrika
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2004
Persistent link: https://www.econbiz.de/10004801404
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Att kommunicera med kunden : dialog eller bra parallela monologer?
Grönroos, Christian
- In:
Bank, kund och samhälle i globaliseringens tid : en …
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(pp. 91-103)
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2003
Persistent link: https://www.econbiz.de/10001757555
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Reklamation : praxis i de nordiska länderna
1989
Persistent link: https://www.econbiz.de/10000795645
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Föreställningar om kunder : om hur personal i banker föreställer sig och agerar mot kunder
Andrén, Carl-Johan
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1997
Persistent link: https://www.econbiz.de/10004346292
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