Soderquist, Klas Eric; Godener, Armelle - In: International Journal of Business Performance Management 6 (2004) 2, pp. 107-132
, technology management, innovation, and knowledge management. This overview gives managers a framework for developing their … allocated, enabling structures/factors etc.), and the processes involved (project management, learning dynamics etc.). The paper … introduces seven performance measurement perspectives: financial, customer satisfaction, strategic management, process management …