BAN, Olimpia I.; MESTER, Ioana T. - In: Revista de turism - studii si cercetari in turism / … 18 (2014) 18, pp. 30-36
Kano's two-dimensional quality model is one of the best known and most used direct methods, in service quality … appreciation. The main purpose of this paper is to apply and testing a two-dimensional model proposed by Noriaki Kano, in a real … situation of four hotels from Oradea. The first part of the paper presents, the stages needed to build the Kano model, in the …