Othman, Abdul Kadir; Abdullah, Hazman Shah; Ahmad, Jasmine - In: Vision 13 (2009) 4, pp. 1-14
Empirical evidence on the role of Emotional Intelligence (EI) in service providers' team role effectiveness is …, and Use of Emotion) and team role effectiveness. Analyses of 167 responses from service providers and their superiors … Others' Emotional Appraisal (OEA) have significant affect on service providers' team role effectiveness. The effect of SEA on …