Invalli, Surekha; A, Raghurama; M, Chandramma - In: The IUP Journal of Bank Management X (2011) 3, pp. 98-114
Banking sector has witnessed a rapid shift in terms of distribution of services by employing automated, self-service modes built on ATM, card, Internet and mobile phone based platforms. The goal of banks in India is to promote and build up these alternate modes of delivery through new off-site...