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~person:"Abosag, Ibrahim"
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Beschwerdemanagement
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Abosag, Ibrahim
Casadesús, Martí
Mattila, Anna S.
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Stauss, Bernd
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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2
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
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3
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
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