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~person:"Abrao, Ana Gloria"
~person:"Boer, Luitzen de"
~person:"Handayani, Naniek Utami"
~source:"econis"
~subject:"customer's satisfaction"
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customer's satisfaction
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assessment conceptual model
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Abrao, Ana Gloria
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Total quality management & business excellence
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ECONIS (ZBW)
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A
conceptual
model
to measure customer's satisfaction in electric power distribution services
Souza, Maria Eduarda Letti
;
Lima, Edson Pinheiro de
; …
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 199-219
Persistent link: https://www.econbiz.de/10012423581
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