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Adam, Martin
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AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
2
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012615120
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2
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic Markets
31
(
2020
)
2
,
pp. 427-445
-in-the-door technique affect user request compliance. Our results demonstrate that both
anthropomorphism
as well as the need to stay …
Persistent link: https://www.econbiz.de/10014503687
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