Afanasyev, Maxim; Mendelson, Haim - In: Manufacturing & Service Operations Management 12 (2010) 2, pp. 213-235
structure, where a customer's delay cost depends on her service valuation, with the traditional additive delay cost structure …, where the delay cost is independent of the customer's service valuation. Under the additive delay cost structure, service … delay cost structure, when the providers have different capacity or operating costs, we obtain value-based market …