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~person:"Agnihotri, Durgesh"
~person:"Al-Romeedy, Bassam Samir"
~subject:"Airline industry"
~subject:"Gastronomie"
~subject:"Service industry"
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Agnihotri, Durgesh
Al-Romeedy, Bassam Samir
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Asia-Pacific journal of business administration
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Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
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2
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
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