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~person:"Agnihotri, Durgesh"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
2
Customer satisfaction
2
Gastronomie
2
Konsumentenverhalten
2
Restaurant industry
2
Beschwerdemanagement
1
Beziehungsmarketing
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Complaint management
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Consumer satisfaction
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Customer delight
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Customer service
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Dienstleistungsqualität
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Emotion
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Employee empowerment
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Environmental consciousness
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Green restaurant
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Kundenservice
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Monetary compensation
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Nachhaltige Entwicklung
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Relationship marketing
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Satisfaction
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Service quality
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Service recovery
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Social Web
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Sustainability
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Sustainable development
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Agnihotri, Durgesh
Jang, Soocheong
12
Ryu, Kisang
9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Song, Hanqun
5
Ha, Jooyeon
4
Kim, Wansoo
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Namkung, Young
4
Ok, Chihyung
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Prybutok, Victor R.
4
Qu, Hailin
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Ahn, Jiseon
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Cheng, Ching-Chan
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Ha, Hong Youl
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Kimes, Sheryl E.
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Law, Rob
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Lee, Timothy Jeonglyeol
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Lin, Ingrid Y.
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Line, Nathaniel D.
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Mathe, Kimberly
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Noone, Breffni M.
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Park, Soona
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Seo, Soobin
3
Xu, Jing
3
Zhang, Zili
3
Ababneh, Khaldoun I.
2
Ali, Faizan
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Babar, Samreen Fahim
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Bufquin, Diego
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Bujisic, Milos
2
Canter, Deborah D.
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Asia-Pacific journal of business administration
2
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ECONIS (ZBW)
2
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Investigating the impact of restaurants' sustainable practices on consumers' satisfaction and revisit intentions : a study on leading green restaurants
Chaturvedi, Pallavi
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 41-62
Persistent link: https://www.econbiz.de/10014455579
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2
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
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