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~person:"Agosta, John P."
~person:"Bataillard, Carole"
~person:"Black, William C."
~person:"Bridoux, Flore"
~subject:"Arbeitsverhalten"
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Arbeitsverhalten
Emotion
5
Work behaviour
4
Gratitude
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Verhalten in Organisationen
3
Beziehungsmarketing
2
Consumer behaviour
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Consumer emotions
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Customer service
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Frontline employees
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Admiration
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Behavioral economics
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Corporate culture
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Customer satisfaction
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Discrete emotions
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Ethics
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Ethik
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Kundenzufriedenheit
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Salespeople
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Sensemaking approach
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Verhaltensökonomik
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Verkaufspersonal
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compensating and punishing behavior
1
consumer emotions
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corporate social irresponsibility
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deonance theory
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emotions
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engagement
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Agosta, John P.
Bataillard, Carole
Black, William C.
Bridoux, Flore
Liu, Yan
2
Ababneh, Omar M. A.
1
Aftab, Saima
1
Akour, Iman
1
Aksoy, Nilsah Cavdar
1
Al Kurdi, Barween
1
Al Shurideh, Muhammad
1
Alzoubi, Haitham M.
1
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1
Arvey, Richard D.
1
Asadullah, Muhammad Ali
1
Ashforth, Blake E.
1
Asim, Muhammad
1
Babalola, Mayowa
1
Backs, Sabrina
1
Bakker, Arnold B.
1
Barbaranelli, Claudio
1
Batool, Zillae
1
Beehr, Terry A.
1
Bentley, Tim
1
Bindl, Uta K.
1
Binnewies, Carmen
1
Bizzi, Lorenzo
1
Biçaksiz, Pinar
1
Bock, Dora E.
1
Borkowski, Nancy
1
Bormann, Kai C.
1
Cai, Shaohan
1
Caniëls, Marjolein
1
Cao, Ruilan
1
Chen, Haoyang
1
Chen, Hong
1
Cheng, Ken
1
Christensen, Lisa Jones
1
Christoforou, Paraskevi
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Corporate social responsibility and environmental management
1
Journal of business and psychology
1
Journal of management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Employees' emotional and behavioral reactions to corporate social irresponsibility
Hericher, Corentin
;
Bridoux, Flore
- In:
Journal of management
49
(
2023
)
5
,
pp. 1533-1569
Persistent link: https://www.econbiz.de/10014253673
Saved in:
2
Sensemaking factors influencing the engagement in corporate social responsibility
Bataillard, Carole
- In:
Corporate social responsibility and environmental management
29
(
2022
)
5
,
pp. 1747-1756
Persistent link: https://www.econbiz.de/10013407044
Saved in:
3
Moral
emotions
toward others at work and implications for employee behavior : a qualitative analysis using critical incidents
Ford, Michael T.
;
Agosta, John P.
;
Huang, Jingyi
; …
- In:
Journal of business and psychology
33
(
2018
)
1
,
pp. 155-180
Persistent link: https://www.econbiz.de/10011819810
Saved in:
4
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
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