Ahmed, Selim; Abd Manaf, Noor Hazilah; Islam, Rafikul - In: International Journal of Quality and Service Sciences 9 (2017) 2, pp. 218-228
significant differences between public and private hospital staff on progress of quality improvement process, patient satisfaction … and cost of the medical services. Private hospital staff believed that their hospital’s quality management process and … patient satisfaction has been improved over the past years compared to public hospital. However, private hospital staff does …