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~person:"Ahmed Hassaan Mohammed Ali"
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Search: subject:"customer citizenship behaviors"
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Beziehungsmarketing
3
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Arbeitsverhalten
2
Work behaviour
2
customer affective commitment
2
customer-based brand reputation
2
Brand image
1
Confidence
1
Corporate reputation
1
Customer perceived support
1
Customer service
1
Emotion
1
Employee retention
1
Firmenimage
1
Gerechtigkeit
1
Justice
1
Kundenservice
1
Markenimage
1
Mitarbeiterbindung
1
Perceived procedural justice
1
Perception
1
Vertrauen
1
Wahrnehmung
1
after-sales service
1
customer citizenship behaviors
1
customer perceived justice
1
customer perceived support
1
customer satisfaction
1
customer trust
1
marketing
1
target-based customer citizenship behaviors
1
target-based customer citizenship behaviors (target-based CCBs)
1
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English
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Ahmed Hassaan Mohammed Ali
Song, Jing
5
Zhang, Min
2
Ali, Ahmed Hassaan Mohammed
1
Arndt, Aaron D.
1
Chan, Kimmy Wa
1
Choi, Laee
1
Dang, Anh
1
Gong, Taeshik
1
Liu, Jui Shiang
1
Lotz, Sherry L.
1
Tsaur, Sheng-hshiung
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Zhang, Ruixue
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Zhou, Mingjian
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International journal of management, economics and social sciences : IJMESS
2
Review of marketing science
1
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ECONIS (ZBW)
3
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1
You reap what you sow : how customer perceptions of justice and support enhance
customer
citizenship
behaviors
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
International journal of management, economics and …
12
(
2023
)
3
,
pp. 249-278
voluntary behaviors (i.e.,
customer
citizenship
behaviors
[CCBs]). Thus, drawing upon the theories of social exchange …
Persistent link: https://www.econbiz.de/10014368541
Saved in:
2
The impact of customer perceived support on target-based
customer
citizenship
behaviors
: the mediating effects of brand reputation and satisfaction
Ahmed Hassaan Mohammed Ali
;
Song, Jing
;
Zhang, Min
- In:
International journal of management, economics and …
11
(
2022
)
2/3
,
pp. 140-164
Customers' voluntary behaviors (i.e.,
customer
citizenship
behaviors
, CCBs) are of ever-increasing interest, given that …
Persistent link: https://www.econbiz.de/10013415845
Saved in:
3
The impact of customer perceived justice on target-based
customer
citizenship
behaviors
: the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
Saved in:
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