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~person:"Ak, Zeynep"
~person:"L'Ecuyer, Pierre"
~person:"Manitz, Michael"
~subject:"forecasting"
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Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models
Ibrahim, Rouba
;
L'Ecuyer, Pierre
- In:
Manufacturing & Service Operations Management
15
(
2013
)
1
,
pp. 72-85
We consider different statistical models for the call arrival process in telephone
call
centers
. We evaluate the …
Persistent link: https://www.econbiz.de/10010631266
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