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~person:"Al-Romeedy, Bassam Samir"
~person:"Robertson, Nichola"
~subject:"Gastronomie"
~subject:"Service industry"
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Gastronomie
Service industry
Beschwerdemanagement
9
Complaint management
9
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
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Australien
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Fluggesellschaft
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Habitual service failure
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Health personnel
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Al-Romeedy, Bassam Samir
Robertson, Nichola
Jang, Soocheong
7
MacQuilken, Lisa
5
Kim, Jong-hyeong
3
Mattila, Anna S.
3
Brady, Michael K.
2
Harun, Ahasan
2
Kim, Jong-Hyeong
2
Krishna, Anupam
2
Lu, Lu
2
Mairamhof, Gaby B.
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
Paul, Justin
2
Plein, Katrin
2
Prybutok, Gayle
2
Prybutok, Victor R.
2
Stauss, Bernd
2
Svensson, Göran
2
Weber, Karin
2
Abaid, Wan Mohd Azwan Bin Wan
1
Agnihotri, Durgesh
1
Agu, Agu Godswill
1
Ahmad Rozali, Abdul
1
Al Alawi, Alamir
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Sabi, Samer M.
1
Ali, Sara
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Allen, Alexis M.
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Amorim, Marlene
1
Andajigarmaroudi, Saeed
1
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1
Ashraf, Rohail
1
Attiq, Madiha
1
Berenguer Contrí, Gloria
1
Biswas, Supriya
1
Blandina, Alexander
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Bogicevic, Vanja
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Tourism review
1
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ECONIS (ZBW)
4
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1
Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
Saved in:
2
Recovering from other-customer-caused failure : the effect on focal customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
;
Polonsky, Michael J.
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 83-104
Persistent link: https://www.econbiz.de/10011669673
Saved in:
3
Who chose this restaurant anyway? : the effect of responsibility for choice, guarantees, and failure stability on customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
4
,
pp. 537-562
Persistent link: https://www.econbiz.de/10010206596
Saved in:
4
The influence of guarantees, active requests to voice and failure severity on customer complaint behavior
MacQuilken, Lisa
;
Robertson, Nichola
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 953-962
Persistent link: https://www.econbiz.de/10009242071
Saved in:
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