König, Ulrich Matthias; Linhart, Alexander; … - In: Business Research 12 (2019) 2, pp. 425-453
Despite substantial investments in business process management (BPM), every organization experiences deviant processes … workflow environments. Further, they can only detect process deviance, not explain why it occurs. Thus, knowledge about reasons … variation and variety. Our results contribute to the descriptive knowledge on process deviance and serve as foundation for …