//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Ali, Faizan"
~person:"Edvardsson, Bo"
~person:"Klaus, Philipp"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type:"article"
~type_genre:"Aufsatz im Buch"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
United Kingdom
Beziehungsmarketing
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Contingency theory
1
Emotion
1
Kontingenztheorie
1
Kundenzufriedenheit
1
Schweden
1
Sweden
1
more ...
less ...
Type of publication
All
Article
Type of publication (narrower categories)
All
Aufsatz im Buch
Article in journal
26
Aufsatz in Zeitschrift
26
Book section
1
Language
All
English
1
Author
All
Ali, Faizan
Edvardsson, Bo
Klaus, Philipp
Pepels, Werner
4
Benkenstein, Martin
2
Bharati, Pratyush
2
Chaudhury, Abhijit
2
Coenen, Christian
2
Gouthier, Matthias H. J.
2
Ray, Nilanjan
2
6, Perri
1
Aakash, Aakash
1
Adapa, Sujana
1
Aggarwal, Anu Gupta
1
Agrawal, Akash
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, Muhammad Ovais
1
Aji, Bagus Wicaksono
1
Akgül, Yakup
1
Appel-Meulenbroek, Rianne
1
Ariffin, Ahmad Azmi M.
1
Ariyanti, M.
1
Arora, Renu
1
Ates, Zelal
1
Athanassopoulos, Antreas D.
1
Ayertey, Samuel
1
Ba, Sulin
1
Baeshen, Mashhour H.
1
Bakır, Mahmut
1
Balogh, Tom
1
Balqiah, Tengku Ezni
1
Bassler, Dina
1
Bauer, Hans H.
1
Bayón, Tomás
1
Bellini, Carlo Gabriel Porto
1
Beynon, Malcolm
1
Bhatt, Hemanta Chandra
1
Bianco, Rosario
1
Bikker, Jacob A.
1
Billen, Peter
1
Bode, Oana Ruxandra
1
Bolton, Ruth N.
1
more ...
less ...
Published in...
All
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->