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~person:"Allon, Gad"
~person:"L'Ecuyer, Pierre"
~type_genre:"Aufsatz in Zeitschrift"
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Call centre
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Agent heterogeneity
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Applied probability
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Call centers
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1
Customer satisfaction
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call centers
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Allon, Gad
L'Ecuyer, Pierre
Koole, Ger M.
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Manufacturing & service operations management : M & SOM
2
European journal of operational research : EJOR
1
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ECONIS (ZBW)
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Understanding customer retrials in
call
centers
: preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
2
Inter-dependent, heterogeneous, and time-varying service-time distributions in
call
centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
3
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
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