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~person:"Alzoubi, Haitham M."
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Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
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Service quality
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AHP approach
1
AHP-Verfahren
1
Analytic Hierarchy Process (AHP)
1
Beziehungsmarketing
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Customer Loyalty
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Customer Satisfaction
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Hotel industry
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Hotellerie
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Product quality
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Produktqualität
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Service Quality
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UAE five-star hotels
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United Arab Emirates
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Vereinigte Arabische Emirate
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customer satisfaction
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order-winners
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Alzoubi, Haitham M.
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Gil Saura, Irene
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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Enlightening tourism : ET ; a pathmaking journal
1
International journal of productivity and quality management : IJPQM
1
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ECONIS (ZBW)
2
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What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to
service
quality
dimensions
Alzoubi, Haitham M.
;
Vij, Mohit
;
Vij, Anu
;
Jalal Rajeh …
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 102-135
Persistent link: https://www.econbiz.de/10012583822
Saved in:
2
An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
Alzoubi, Haitham M.
;
Ahmed, Gouher
;
Al Shurideh, Muhammad
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10013369895
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