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Beziehungsmarketing
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Amit, Adi
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
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Septianto, Felix
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Bagozzi, Richard P.
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Han, Heesup
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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ECONIS (ZBW)
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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik
;
Amit, Adi
;
Kleef, Gerben A. van
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
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