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~person:"Andajigarmaroudi, Saeed"
~person:"Bilstein, Nicola"
~person:"Van Vaerenbergh, Yves"
~subject:"service recovery"
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service recovery
Beschwerdemanagement
13
Complaint management
13
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
10
Relationship marketing
10
Customer service
9
Kundenservice
9
Consumer behaviour
5
Konsumentenverhalten
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Service failure
5
Service recovery
5
Brand image
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Co-creation
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Customer integration
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Dienstleistungssektor
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Ethiopia
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Kundenintegration
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Markenimage
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Meta-Analyse
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Meta-analysis
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Service industry
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Viral marketing
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Virales Marketing
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service failure
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Äthiopien
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Airbnb
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Bibliometrics
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Bibliometrie
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Brand equity
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Brand management
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Business process management
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Cognition
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Communication
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Complaint status updates
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Andajigarmaroudi, Saeed
Bilstein, Nicola
Van Vaerenbergh, Yves
Grégoire, Yany
5
Mattila, Anna S.
4
Baker, Melissa A.
2
Béal, Mathieu
2
Cusin, Julien
2
Ding, May-Ching
2
Flacandji, Michaël
2
Lii, Yuan-Shuh
2
Lu, Lu
2
Wei, Jiahua
2
Abbasi, Amir Zaib
1
Abedi, Helya
1
Albadvi, Amir
1
Albus, Heidi
1
Ali, Sara
1
Anwar, Sohail
1
Apornak, Arash
1
Ashraf, Rohail
1
Atlikhan, Atefeh
1
Azilah Kasim
1
Bachrach, Daniel G.
1
Baker, Thomas
1
Baker, Thomas L.
1
Ball, Joan P.
1
Bearden, William O.
1
Bidokhti, Bahare Sabzevari
1
Biswas, Supriya
1
Bohrer, Laura
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Bolton, Lisa E.
1
Boshoff, Christo
1
Bradley, Graham L.
1
Brady, Michael K.
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Brown, Susan A.
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Böser, Stefanie
1
Cantor, Victor John M.
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Capella, Michael L.
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International journal of electronic commerce : IJEC
1
International journal of hospitality management
1
Journal of service research
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
2
Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
3
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
4
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
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