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~person:"Andajigarmaroudi, Saeed"
~person:"Chacko, Dony Peter"
~subject:"Beziehungsmarketing"
~subject:"Customer integration"
~subject:"Dienstleistungssektor"
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Beziehungsmarketing
Customer integration
Dienstleistungssektor
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
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Kundenservice
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Service quality
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Airbnb
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Bank
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Consumer behaviour
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E-service
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E-service failure
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E-service recovery quality
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ESQ
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Service failure
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Switching
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home-sharing
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hotels
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service recovery
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Andajigarmaroudi, Saeed
Chacko, Dony Peter
Stauss, Bernd
15
Mattila, Anna S.
12
Grégoire, Yany
9
Van Vaerenbergh, Yves
8
Roschk, Holger
7
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Vázquez Casielles, Rodolfo
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5
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Joireman, Jeff
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Tsarenko, Yelena
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Baker, Melissa A.
4
Blut, Markus
4
Ding Hooi Ting
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Hogreve, Jens
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Larivière, Bart
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Paul, Justin
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Ro, Heejung
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Santos, Cristiane Pizzutti dos
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Shin, Hyunju
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Tripp, Thomas M.
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Varela Neira, Concepción
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Walsh, Gianfranco
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Brady, Michael K.
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Béal, Mathieu
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International journal of hospitality management
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
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The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
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