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~person:"Ang, Soon"
~source:"econis"
~subject:"Human Resource Management"
~subject:"Kundenzufriedenheit"
~type_genre:"Non-commercial literature"
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Kundenzufriedenheit
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Ross School of Business working paper series
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ECONIS (ZBW)
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Is courtesy enough? : solidarity in call center interactions
Clark, Colin
;
Rogers, Priscilla
;
Murfett, Ulrike
;
Ang, Soon
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2008
Persistent link: https://www.econbiz.de/10003744640
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