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~person:"Anninou, Ioanna"
~person:"Javed, Uzma"
~person:"Johnston, Brian"
~subject:"Customer satisfaction"
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The reinforcing and aversive consequences of customer experience : the role of consumer confusion
Anninou, Ioanna
;
Foxall, Gordon R.
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 139-151
Persistent link: https://www.econbiz.de/10012115058
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