Sony, Michael; Antony, Jiju; Douglas, Jacqueline Ann; … - In: The TQM Journal 33 (2021) 6, pp. 1502-1515
Purpose: Quality 4.0 is the new buzzword among quality professionals. There has been no empirical study of Quality 4.0 yet. Hence, the purpose of this paper is to investigate what are the motivations, barriers and readiness factors for Quality 4.0 implementation. Design/methodology/approach:...