Sony, Michael; Antony, Jiju; Douglas, Jacqueline Ann - In: The TQM Journal 32 (2020) 4, pp. 779-793
Purpose: Quality 4.0 is concerned with managing quality in the Industry 4.0 era. Specifically, its focus is on which digital tools are used to enhance an organization’s ability to reliably give customers high-quality products. The purpose of this paper is to investigate the key ingredients...