Beatham, Simon; Anumba, Chimay; Thorpe, Tony; Hedges, Ian - In: Benchmarking: An International Journal 11 (2004) 1, pp. 93-117
Traditionally businesses have measured their performance solely in financial terms. This limited approach has been challenged, with the introduction of the concept of key performance indicators (KPIs) for non‐financial results. In response to the Latham and Egan Reports, the UK construction...