Azman Ismail; Ahmad Azan Ridzuan; Nur Ilyani Ranlan Rose; … - In: Journal of industrial engineering and management : JIEM 6 (2013) 2, pp. 654-667
Purpose: This research was aimed at examining the relationship between service quality and customer satisfaction with …/methodology/approach: The study employed a cross-sectional research design which allowed the researchers to integrate the service quality … examined in detail. Originality/value: This paper presents key results on service quality and customers satisfaction research …